(3-days) from £495+ VAT

The Grey Matters have been providing ITIL® training and consultancy since 1996, in fact we were one of the first companies in the UK to write and have accredited courseware. We educate 100’s of students every month all over the world.

On our 3-day ISEB accredited course, we will help you to develop a deep understanding of the concepts that underpin ITIL® Best Practice. Our delegates have amongst the highest pass rates in the UK, the majority passing first time.
 

Call us now on +44 (0)1494 876502 to arrange your course.

Course Outline

The course will provide an introduction to the topics in ITIL® Version 3 as follows:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
 

It finishes with an optional one-hour multiple-choice examination for the V3 Foundation Certificate in IT Service Management which is a pre-requisite for the further training in ITIL® Version 3 that leads to the ITIL® Expert qualification in IT Service Management.

Please contact us if you would like more details or a quotation for delivering training at your location.

Call +44 (0)1494 876502 or email us at info@thegreymatters.com